How we protect and handle your personal information
Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Bento Balance Lab, we collect information to provide you with personalized nutrition coaching and wellness services. The types of information we collect include:
When you register for our services, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, postal address, age, gender, dietary preferences, health goals, and payment information.
To provide effective nutrition coaching, we may collect information about your dietary habits, food preferences, allergies, medical conditions (with your consent), fitness level, weight management goals, and progress tracking data.
We automatically collect information about how you interact with our website and services, including IP address, browser type, device information, pages visited, time spent on pages, and referral sources.
We use the collected information for the following purposes:
To provide personalized nutrition coaching, create customized meal plans, track your progress, deliver educational content, and communicate with you about your wellness journey.
To send you newsletters, coaching updates, appointment reminders, service announcements, and respond to your inquiries and support requests.
To analyzege patterns, improve our services, develop new features, conduct research on nutrition and wellness trends, and enhance user experience.
To comply with legal obligations, protect our rights and property, ensure user safety, and prevent fraud or abuse of our services.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Depending on your location, you may have certain rights regarding your personal information:
You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format.
You can request correction of inaccurate or incomplete personal information and update your account information at any time.
You may request deletion of your personal information, subject to certain legal and business requirements.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and the purpose for which it was collected.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@faurinacandle.com
Phone: +81-25-866-8281
Address: 12-11 Torihama-cho, Kanazawa-ku, Yokohama City, Kanagawa Prefecture, 236-0002 106-0047